Data Collection and Use
We are committed to safeguarding the privacy of our customers and website visitors. Our Privacy Policy outlines the collection, usage, and protection of personal information obtained through the Sofa Design Hub website. We primarily collect data directly from our customers when they use our services, such as customizing couches or seeking interior design advice. The data may include contact details, preferences, and payment information, which are necessary to fulfill our service commitments. We employ strict measures to ensure that this information is stored securely and is not used for unauthorized purposes. Our usage of this data is limited to improving our service quality and client experience. All personal information is processed lawfully and transparently in accordance with India's data protection regulations. We ensure that data is only retained as long as it is necessary for providing the services requested or as required by law. We do not share personal information with third parties without explicit consent, except where required by law or for the provision of our services. Our website may use cookies to enhance user experience, and users can manage their cookie preferences through their browser settings.
Third-Party Sharing
The Sofa Design Hub is deeply committed to protecting the integrity and confidentiality of our customers’ data. We adhere to a policy of non-disclosure, meaning we do not sell or rent personal information to third-party entities for marketing purposes without explicit consent. However, under certain circumstances, we may share your information with third-party partners who assist us in delivering our services. This includes organizing and dispatching custom orders or maintaining and hosting our website infrastructure. In such cases, these partners are contractually obligated to adhere to privacy best practices and data protection standards to ensure the safe handling of your information. Furthermore, we may be required to disclose data in response to valid legal requests or regulations as governed by Indian law. We strive to limit such disclosures to only what is necessary and take measures to notify affected users when permitted by law. We do not take responsibility for the privacy practices of third-party platforms linked from our website, and we encourage reviewing their privacy policies for further understanding.
User Rights and Choices
Customers of Sofa Design Hub have a variety of rights regarding their personal information under applicable data protection laws. You have the right to request access to the personal data we retain about you and, if necessary, ask for corrections or updates to incomplete or incorrect information. In specific circumstances, you also have the right to request the deletion or restriction of your data. We commit to addressing such requests promptly and transparently. Furthermore, users can choose to opt out of marketing communications from us by contacting us directly or following the unsubscribe instructions in our communications. If you have concerns about our processing activities or privacy practices, you have the right to lodge a complaint with the data protection authority in your jurisdiction. We respect your data protection rights and are committed to facilitating the exercise of these rights. For any inquiries or to exercise your rights, you may contact us at [email protected].
Security Measures
Ensuring the security of our users’ data is a paramount priority at Sofa Design Hub. We implement robust security measures, including encryption, access controls, and secure servers, to protect against unauthorized access and misuse of personal data. Our systems are regularly assessed and updated to combat evolving security threats and vulnerabilities. All data transmitted via the internet is encrypted using industry-standard protocols, and access to personal data is restricted to authorized personnel only. We also provide training to our staff to heighten awareness and ensure adherence to best practices for data protection and privacy. In the unfortunate event of a data breach, we will act swiftly in accordance with our legal obligations to mitigate any potential harm to affected individuals. Notifications will be promptly issued to relevant authorities and users impacted, where required. Our commitment to maintaining a secure environment for our clients' data remains steadfast and ensures that sensitive information is handled with utmost care.
Contact Information
For any questions regarding this Privacy Policy or other privacy concerns, please contact our Privacy Officer at [email protected]. You may also write to us at our postal address: Federation Square, Swanston St & Flinders St, Melbourne VIC 3000, Australia.